Shipping & Returns

Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number within 24 hours after placing your order, please check your spam folder before sending us an email. For international orders, customers are responsible for all customs charges. Some of our smaller items are not available for International Shipping, but if you would like a custom quote for what shipping would be just email us.

All returns must be made within 2 weeks of receipt and in their original packaging. To initiate a return, please email us with your order number and return tracking number. Please send package to the following address along with your original receipt and original packaging:

Studio Proba Inc.
5304 N Albina Ave
Portland OR 97217

Please note: All rugs are made to order and take 6-8 weeks to produce from the date of order.

Due to Covid19, there may be unexpected production and shipping delays.