Return & Shipping
Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number within 24 hours after placing your order, please check your spam folder before sending us an email. For international orders, customers are responsible for all customs charges. Some of our smaller items are not available for International Shipping, but if you would like a custom quote for what shipping would be just email us. If you see an automatic international shipping option pop up please note that we can't guarantee shipping times provided the service. We are a small business and are packing and shipping it all ourselves and can't guarantee any shipping times provided by a service.
All returns must be made within 2 weeks of receipt and in their original packaging. To initiate a return, please email us with your order number and return tracking number. Please send package to the following address along with your original receipt and original packaging:
Studio Proba Inc.
5304 N Albina Ave
Portland OR 97217
Please note: All rugs are made to order and take 6-8 weeks to produce from the date of order. All rugs are excluded from returns. Email us with the reason for the return and we will do our best to accommodate.